More Cardholders Asking For, Getting Better Terms From Credit Card Issuers
The report also found that the financial impact of the pandemic was the biggest factor driving cardholders to ask their card issuers for help. Those who had experienced some sort of income loss in the pandemic were the most likely to ask for help, and they were sometimes just as likely to have their requests granted as those whose income hadn't been impacted.
- 83% of cardholders who asked to have their credit card's APR lowered in the past year were successful, the same percentage as last year. Meanwhile, the success rates when asking for a waived late fee (88%), a higher credit limit (83%) or a reduced or waived annual fee (92%) all increased from last year.
- Cardholders were also successful — though usually to a lesser degree — in asking issuers to waive fees for foreign transactions, cash advances and balance transfers and to change payment due dates.
- Still, too few cardholders are making these requests. For example, less than half of those with an annual fee card asked for that fee to be waived or reduced in the last year, but 92% who asked were successful.
- Women were far more likely to ask for all these breaks than in past years and, in most cases, were more likely to have them granted than in previous years. That has helped narrow the gender gap, though it still definitely remains: In every instance, men were more likely to ask for a break than women. Men also had somewhat higher success rates than women.
- 71% of those who asked for a break said that the financial impact of the pandemic was their biggest reason for doing so. Those who experienced income loss during the pandemic asked their issuers for help more than those whose income remained the same — and for the most part, those cardholders were successful.
"The truth is that people have way more power over their credit card issuer than they realize, and they only need to wield it to save themselves some real money," said LendingTree's Chief Credit Analyst,
To view the full report, visit: https://www.lendingtree.com/credit-cards/study/cardholders-ask-get-better-terms-from-credit-cards/.
LendingTree commissioned Qualtrics to conduct an online survey of 1,250 credit cardholders, conducted
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